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user_e30d59
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Visitor

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1 Message

Sunday, May 28th, 2023 5:51 AM

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Can’t pay balance of $0.00

Can't pay bill

I started getting these text links from xfinity telling me to pay my bill.  I click on it and it shows $0 balance due then I have to login twice only to have the bill pay tab say its not working/ too try again.  Been two weeks of these messages.  I don't understand how a data companfy can have such a terrible app and website.  Stop telling me to pay my bill when you don't have the capability to accept payments.  Also the pay your bill by phone isn't working either.  Very frustrating company to do business with.  Submitting this post took 10 minutes because even this part of your site is so unbelievably glitchy. 

Question

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Updated 

2 years ago

1.2K

4

EG

Expert

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110.6K Messages

2 years ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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CCTimothyA

Problem Solver

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785 Messages

2 years ago

@user_e30d59 Thank you for reaching out and bringing this to our attention. I can understand thr frustration this has caused. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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user_5df8c0

1 Message

I am not able to pay my bill online. Why do I have to go to the kiosk ? 

2 years ago

0

XfinityShawn

Official Employee

 • 

1.5K Messages

@user_5df8c0 Our team can help you with your billing concerns. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_u6qwvg

2 Messages

2 years ago

Same here please help 

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0

user_u6qwvg

2 Messages

2 years ago

Same here please help 

1

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XfinityBillie

Official Employee

 • 

3.4K Messages

@user_u6qwvg We appreciate you taking the time to reach out here on our Xfinity Forums. Just to clarify, your app is showing a zero balance, and you are also getting text messages? Or is your concern different in anyway?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

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