Can’t manage plan because of Flex

Based on a previous forum post:
https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Can-t-manage-my-plan-because-I-have-flex-PLEASE-HELP-Updated/m-p/3362910/highlight/true#M33896

I am posting my own issue to receive help via private message from a Comcast employee. I need to be able to view plans available to upgrade to without removing Flex from my account.

This conversation has been merged. Please refer the main conversation:

Can't manage my plan because I have flex - PLEASE HELP (Updated)

Responses

Same. Comcast sends me promotional offers directly and I can't check eligibility. Trying to decide between upgrading to unlimited for $11 more a month or canceling equipment rental outright and using personal equipment that I purchased at the advise of the last Comcast agent I spoke to.

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Billing

bradlambeth

Can’t manage plan because of Flex

Responses

Jasontraveler

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