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theonealexyoung
1st Topic

3 Messages

Saturday, March 2nd, 2024 2:53 PM

Closed

Can't Make Payment

Is anyone else having the issue of clicking "Make early payment" from the billing page and it just takes you to a blank page? I tried to chat with customer support, but of course, the chatbot wasn't helpful and there were no agents available.

Question

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Updated 

1 year ago

123

3

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XfinityDena

Official Employee

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3.2K Messages

1 year ago

@theonealexyoung I am sorry to hear you are having issues. Have you cleared cookies and cache or tried using a private window (incognito mode)? 

2

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theonealexyoung

3 Messages

@XfinityDena​ I have not, but I made my payment with the app since posting this, so now I have no way to try.

1 year ago

0

XfinityDena

Official Employee

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3.2K Messages

@theonealexyoung I completely understand. I am sorry you were having issues with the Xfinity Assistance. Have you thought about adding autopay to your account? It helps with one less worry each month because you would not get any additional fees such as late fees, reactivation fees and guarantee to prevent services being disconnected due to non-payment. You can set up autopay by following this link: https://www.xfinity.com/support/articles/setting-up-auto-payments. You can also set up text notifications to make sure you never miss a payment here https://www.xfinity.com/support/articles/comcast-text-alerts and you would also get updates on upcoming payments and when a payment posts to the account! 

 

If you have any additional questions you can reach out to the Digital Care Team at any time as we are here 24/7 for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. Please have a safe and healthy weekend!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

1 year ago

@theonealexyoung I am glad to hear you used our app! That was going to be my suggestion to try next. I am a customer myself and always use the app. Maybe next payment you can try to use the website again before using the app and see if you run into that same issue. Is there anything additional I may assist you with at this time?

1

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theonealexyoung

3 Messages

@XfinityDena​ no, but this would have been much easier if I could have used chat to solve the problem in real-time.

1 year ago

0

slo2

Visitor

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1 Message

1 year ago

I have had the same issues trying both Safari and Chrome.  I get my account, but I wanted to edit my autopay and it just quickly flashes a black screen and then goes to a blank grey screen and nothing happens.

I then removed the checking account and attempted to add a  new account and the very same thing is happening.

Tried all day Sunday the 3rd and now this morning Monday the 4th.  There is something wrong with your side of the system, not ours.

1

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XfinityThomasD

Official Employee

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1.2K Messages

 

slo2 Sorry to hear that you are also having trouble with our website. For the moment, have you tried the Xfinity app to manage your billing preferences?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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