1 Message
can't make payment due to white screen
I click Pay Bill using the desktop (am on your Xfinity website, not the APP) and when I click Pay Bill it flashes and I get a white screen. YES, I cleared the cache.
Not only is it hard to make a payment on the website but for an internet company your site is soooo much slower than other sites.
Where is the scroll bar on this Help site???
EG
Expert
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105.6K Messages
3 months ago
The concern is not "E-mail" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKrista
Official Employee
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1.2K Messages
3 months ago
Hello @user_e33pa7, thank you for taking the time to reach out on social media. I understand your concern with the Bill Pay, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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LivMpls66
Visitor
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1 Message
3 months ago
I have this exact issue, and have had for months. Judging by the comments, it has been an issue for years, which seems inconceivable. At this point, it can't possibly be an end-user issue. I can quickly pay all of my other online bills with ease, but this web site is mind-bogglingly slow and doesn't work. Can you work on fixing the underlying issue instead of trying to onesie-twosie the problems of the people who actually take the time to report the issue? It's not me; it's you.
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