can't make payment due to white screen

VisPhx We have different options to help you make a payment on your Xfinity account. While we understand setting up autopay may not be an option sometimes, we have other alternative methods to make a one time payment. 

 

 

You can also chat with Xfinity Assistant or use the Xfinity app for mobile devices, which now accepts Apple Pay.

 

Other ways to pay

Say “Pay my bill” into your Xfinity Voice Remote to open your account and pay on Xfinity X1.

Call us at 1-800-xfinity and follow the automated prompts to pay using an American Express, Discover, Mastercard or Visa credit or debit card or an ACH transfer from a valid savings or checking account with a U.S. bank.

Mail us a check drawn on a valid U.S. bank account or a cashier’s check issued by a valid U.S. bank.

Please use the insert included in your Xfinity bill. Never mail cash.

Visit an Xfinity Retail Store to pay using one of our Xfinity Self-Service Kiosks, which accept the payment methods listed above, plus cash and traveler’s checks.

Visit a Western Union Quick Collect location to pay by money order.

 

If you are still experiencing issues making your payment, feel free to direct message us here with your full name, service address, payment method used and error received. 

 

To send a direct message: 

 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it