The concern is not "On Demand" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Yes I’ve used the app for several years. I can’t even call in. It says can’t use self service menu. It won’t allow you to pay cash in person at their store. It’s insane
user_h8ar87 It sounds like there may be a payment restriction on your account. Have you asked the team at the Xfinity Store about it when you make a payment?
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Yea I did ask them. They said no restrictions. The only way to pay is cash. And this is not temporary it’s been 4 months. $400 a month service. I think the only way is to do disconnect service.
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EG
Expert
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122.9K Messages
5 months ago
The concern is not "On Demand" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMartyR
Official Employee
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3.9K Messages
5 months ago
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user_h8ar87
Visitor
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6 Messages
5 months ago
Yes I’ve used the app for several years. I can’t even call in. It says can’t use self service menu. It won’t allow you to pay cash in person at their store. It’s insane
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Community Best Answer
user_h8ar87
Visitor
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6 Messages
5 months ago
Yea I did ask them. They said no restrictions. The only way to pay is cash. And this is not temporary it’s been 4 months. $400 a month service. I think the only way is to do disconnect service.
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