The concern is not "On Demand" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Yes I’ve used the app for several years. I can’t even call in. It says can’t use self service menu. It won’t allow you to pay cash in person at their store. It’s insane
user_h8ar87 It sounds like there may be a payment restriction on your account. Have you asked the team at the Xfinity Store about it when you make a payment?
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Yea I did ask them. They said no restrictions. The only way to pay is cash. And this is not temporary it’s been 4 months. $400 a month service. I think the only way is to do disconnect service.
Accepted Solution
EG
Expert
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118.4K Messages
20 hours ago
The concern is not "On Demand" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Accepted Solution
XfinityMartyR
Official Employee
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3.3K Messages
20 hours ago
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Accepted Solution
user_h8ar87
Visitor
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6 Messages
20 hours ago
Yes I’ve used the app for several years. I can’t even call in. It says can’t use self service menu. It won’t allow you to pay cash in person at their store. It’s insane
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Accepted Solution
user_h8ar87
Visitor
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6 Messages
15 hours ago
Yea I did ask them. They said no restrictions. The only way to pay is cash. And this is not temporary it’s been 4 months. $400 a month service. I think the only way is to do disconnect service.
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