The concern is not "On Demand" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Yes I’ve used the app for several years. I can’t even call in. It says can’t use self service menu. It won’t allow you to pay cash in person at their store. It’s insane
user_h8ar87 It sounds like there may be a payment restriction on your account. Have you asked the team at the Xfinity Store about it when you make a payment?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Yea I did ask them. They said no restrictions. The only way to pay is cash. And this is not temporary it’s been 4 months. $400 a month service. I think the only way is to do disconnect service.
user_h8ar87 Cash only is a restriction, so if they are only able to take cash, that would be, in fact, a payment restriction. Those restrictions normally last 6 months at a time. When your account gets reviewed again, as long as there have not been any additional payment issues during that time, all restrictions will be lifted. If there were some non-cash payments attempted after that was put into place that had issues, we would go by the date of the last payment that had any issues.
If you have been using cash only for 4 months already, that would leave 2 more months before the account would be reviewed again. Have you reviewed your payment history in the Xfinity app by chance around when this started?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Yes it started in March 2026. Approx end of that month I was forced to make cash only in person payments. Xfinity customer service says I have no restrictions. I asked they looked into it? And not sure why I would. I’m never delinquent
user_h8ar87 This would not be connected to late payments at all, but it would have been applied for failed payment using cards, checking information, or even reversed payments. If you check your payment history before March 2026, where this block has been applied, do you see anything in your payment history that may match what I mentioned above?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
EG
Expert
•
118.4K Messages
7 hours ago
The concern is not "On Demand" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
Accepted Solution
XfinityMartyR
Official Employee
•
3.3K Messages
7 hours ago
0
0
Accepted Solution
user_h8ar87
Visitor
•
5 Messages
7 hours ago
Yes I’ve used the app for several years. I can’t even call in. It says can’t use self service menu. It won’t allow you to pay cash in person at their store. It’s insane
2
0
Accepted Solution
user_h8ar87
Visitor
•
5 Messages
2 hours ago
Yea I did ask them. They said no restrictions. The only way to pay is cash. And this is not temporary it’s been 4 months. $400 a month service. I think the only way is to do disconnect service.
3
0