Can't get through to customer service without being hung up on

I'm on my 5th call to the customer service line, the first 3 times I was hung up on right off the bat or while being transferred. The past 2 times I've been on hold for the billing department and the hold music stops about 20 minutes in, then 5 minutes later the call hangs up. I also tried chatting with an agent and they could not understand what I needed and the messaging platform was so slow it was unbearable. What am I supposed to do?

I need help with getting a credit because I was given incorrect info about my ACP account from an in-store agent when I moved service.

I also "moved with Xfinity" and was supposed to get 6 months of Wal-Mart grocery delivery but have not gotten any info about that either.

Responses

XfinityRichard

Official Employee

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1.9K Messages

1 year ago

Hi there, @WShake6645 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are having with the ACP benefit. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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WShake6645

Visitor

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4 Messages

@XfinityRichard Thank you, I sent the message with my info.

1 year ago

0

Billing

WShake6645

Can't get through to customer service without being hung up on

XfinityRichard

WShake6645

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