Can't get in touch with live agent

I am currently overseas. The chat function won't connect with a live agent. I made an international call to customer service phone line (1-888-934-6489) says I have to go online to get assistance due to security reasons after wasting 5 mins with AI to verify my account. Then, when I go online to my Comcast Xfinity account to chat, I can't chat with a live human agent. It's a catch 22 and so frustrating.

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XfinityRaf

Official Employee

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1.7K Messages

1 day ago

Good evening @user_ch1ng. Can you provide me some details about the issue you reached out for?

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U

user_ch1ng

Visitor

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2 Messages

I have a billing/statement issue. Is there anyway I can message you directly?

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10 hours ago

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XfinityJulie

Official Employee

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52 Messages

@user_ch1ng

Of course, we would be glad to assist with your billing issue.

In order to get started, could you please send our team a direct message with your full name and full address?

To send a direct message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new message" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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10 hours ago

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Billing

user_ch1ng

Can't get in touch with live agent

XfinityRaf

user_ch1ng

XfinityJulie

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