Can't get a real person

I canceled all services May 5. I have the receipt from the returned equipment. You billed me once for May-June and took the money. I was able to get a live person then. They refunded my payment and turned off auto pay. However, I'm now getting billed again. I've been trying to get a real person by phone and online but can't get through the assistant. I need the billing to stop.

Responses

Oldest First

Selected Oldest First

XfinityChristy

Official Employee

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2.8K Messages

5 hours ago

user_mymwcg Hello and thank you for reaching out via our Xfinity Community Forums. I’m really sorry you’re dealing with this, especially after you already canceled and returned the equipment. Getting billed again on top of that is understandably frustrating, and I can see why you just want it to stop. I’d like to help get this corrected for you. Please send a direct message with your full name and service address, so I can take a closer look at the account and make sure the billing is resolved.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

0

J

josephfromgeorgia

Visitor

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6 Messages

3 hours ago

Check for fraud. It is rampant lately.

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Billing

user_mymwcg

Can't get a real person

XfinityChristy

josephfromgeorgia

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