Saturday, June 8th, 2024 6:28 AM

can’t finish paying off my past due balance of 289

i paid my balance all the way down to $2.31 and now it won’t let me finish the payment or even process it it always catches an error and today is the last day to pay it or my services will be disconnected please help



104.7K Messages

1 month ago

The concern is not "Community Center" help related...................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee


1K Messages

1 month ago

Hello @user_6s0f45, thank you for taking the time to reach out on social media.  I understand your concern with the payment, and I'd like the opportunity to check into that for you.


To access your account, will you please send us a direct message with your full name and complete service address.


To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
forum icon

New to the Community?

Start Here