Frequent Visitor
•
16 Messages
Cant find where to turn annoying reminders off.
I got an email "Just a reminder your payment is due soon" I occasionally get these. They rub me the wrong way. I pay once a month. I think I changed my bill due date to the 6th a number of years ago, but I rarely ever see that due date.
What date should I change it to, to not get annoying bill reminder emails? I guess I could set up a filter too, but I rather not in case I really do forget.
XfinityAldrik
Official Employee
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2.5K Messages
3 hours ago
Thank you for reaching out to us @whatnamesrleft! I can understand wanting to reduce how many emails you receive and also wanting to make sure the bill due date is set to the right date.
The steps on how to update your text and email preferences can be found here:
https://www.xfinity.com/support/articles/update-account-preferences#:~:text=UPDATE%20YOUR%20TEXT%20AND%20EMAIL%20PREFERENCES
The first page of each bill should have the due date of the bill below the account number towards the bottom right of the bill’s PDF. The due date can also be found online through our website and Xfinity app. We have an official step-by-step guide on viewing your Xfinity bill online here:
https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill
We have an official step-by-step guide on changing the bill due date here:
https://www.xfinity.com/support/articles/due-date-change
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