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2006anne
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19 Messages

Wednesday, November 20th, 2024 12:09 AM

Can’t change my payment method

I recently changed banks, but I’m unable to put in the new information and remove the old banking information online. Please help.

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1 month ago

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XfinityJohnG

Official Employee

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1.3K Messages

1 month ago

Thank you for reaching out to us here @2006anne. The only options to make any payment preference changes is through the Xfinity app, at the Xfinity.com/myaccount site or through the billing team at the customer service number. 

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2006anne

Frequent Visitor

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19 Messages

It’s not working when I try to change it. What is the best number to call?

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1 month ago

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XfinityJohnG

Official Employee

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1.3K Messages

The best number for that @2006anne would be the 1-800-Xfinity option. 

(edited)

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1 month ago

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