Skip to main content

  • Home

  • Getting Started

    • Offers

Cmcst2006anne's profile
Cmcst2006anne
Conversation Starter
Conversationalist
1st Reply

Frequent Visitor

 • 

19 Messages

Wednesday, November 20th, 2024 12:09 AM

Can’t change my payment method

I recently changed banks, but I’m unable to put in the new information and remove the old banking information online. Please help.

Question

 • 

Updated 

2 days ago

10

1

0

Was this helpful?

XfinityJohnG

Official Employee

 • 

1.2K Messages

2 days ago

Thank you for reaching out to us here @Cmcst2006anne. The only options to make any payment preference changes is through the Xfinity app, at the Xfinity.com/myaccount site or through the billing team at the customer service number. 

2

0

Cmcst2006anne

Frequent Visitor

 • 

19 Messages

It’s not working when I try to change it. What is the best number to call?

Like

Reply

2 days ago

0

XfinityJohnG

Official Employee

 • 

1.2K Messages

The best number for that @Cmcst2006anne would be the 1-800-Xfinity option. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

forum icon

New to the Community?

Start Here