Can't change my Mobile auto-payment from Taiwan

Thank you for your explanation! I want to change from a Credit Card to a Debit card for Xfinity Mobile automatic payments. Same problem with trying to do it remotely. Is there a direct way (email) to request this change I can use (vs waiting 45 minutes and getting a $90 International phone bill)?

We do not have email support for changing your payment method. However, we can look further into options to fix this online method issue for you, user_ry23nt. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.  

 Here's the detailed steps to direct message us:  

• Click "Sign In" if necessary 

• Click the "Direct Message” icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message 

Let me know if you have any questions. 

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

^Nevermind, I called the Xfinity Mobile number and updated my payment method. Thanks!

You're welcome! We are glad to hear you were able to update your payment method with our mobile phone support team. Is there anything else we may assist you with this evening?