Can't change my Mobile auto-payment from Taiwan

Hello and greetings from Taiwan! I've been a Comcast/Xfinity customer for a very long time and can not resolve changing my Xfinity Mobile auto-payment from my Credit Card to my Checking account (numbers will be supplied when you contact me). Instead, I get the following error messages. Please have someone contact me via email or phone (tried AI Assistant, its useless) . Thank you in advance!

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XfinityThomasA

Official Employee

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3.8K Messages

15 hours ago

user_ry23nt - Thank you for choosing Xfinity, and safe travels! Xfinity Mobile does not support using a bank account for Auto Pay. While residential Xfinity Internet and TV services allow Auto Pay using a checking or savings account, Xfinity Mobile requires a major credit card or debit card for automatic payments. If you have any questions about updating your payment method or managing your Xfinity Mobile account while you're away, please let us know. We're always happy to help!

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user_ry23nt

Can't change my Mobile auto-payment from Taiwan

XfinityThomasA

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