2 Messages
Can't change billing plans
Hello, last year I attempted to switch to x-500 speeds, but could not. Now my rates are increasing and I would like to try changing to x-500 speeds again as they show as available now. However the website will not let me switch because it shows as my current plan even though I never actually switched.
Thanks!
XfinityMarshante
Official Employee
•
700 Messages
3 hours ago
Hello @Internet_Please, thank you for taking the time to leave a post. Thank you for explaining the situation. I understand how frustrating that must be. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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