cant change any billing info

keeps looping on sending me a verification code, how the [Edited: Language] am i supposed to pay my bill if the card on file is expired and i cant change it? this has happened in chrome Version 129.0.6668.101, on chrome on mobile, as well as edge and does not change if i do email or text. This needs to be fixed as soon as possible. I can't get to an agent because the [Edited: Language] chatbot that gate keeps you from speaking to someone cannot possibly process anything outside the prompts.