Cant cancel Service

user_x9ycnp Hello and thank you for reaching out via our Xfinity Community Forums. I'm so sorry to hear about the frustration you’ve experienced trying to make changes to your service. I understand how upsetting it must be to go through all that effort without getting the resolution you need. This isn’t the experience we want for our customers, and I’m here to help make things right. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it