U

Tuesday, February 20th, 2024 4:05 PM

Closed

Can’t afford Xfinity anymore

I’ve been a customer for years. I use TV, internet, and wireless services with you. Can you please help me lower my bill? The rates are out of control. 

Official Employee

 • 

1.6K Messages

1 year ago

Hello, @user_ieju7v! Thanks for reaching out regarding your interest in lowering your monthly cost. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Have you checked out our Plan Builder by chance? You may also try shopping our Xfinity Deals (just make sure to click "Sign in here" first) or simply log in to My Account and you can manage your services that way!

 

We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, we typically have access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same services you already subscribe to, in order to see any applicable promotional rate(s) being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!

3 Messages

Can you please connect me with the retention team? 

Official Employee

 • 

1.6K Messages

Welcome back, @user_ieju7v! Our Digital Care Team is here to address any and every question or concern that you may have. Were you able to check our online options?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

I did check. There is nothing for existing customers. I’d like a retention specialist please.

Official Employee

 • 

1.2K Messages

Hello @user_ieju7v. Here on social media, we are the only team. If you would like a retention specialist, please call one of our wonderful phone agents and they can get you connected with one.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

I am in a similar situation and Xfinity is of no help.  They just push you off to another screen.  I am going to start shopping and considering streaming or an antenna. 

forum icon

New to the Community?

Start Here