Can't afford bill anymore

My rate jumped from 60 to 80 dollars! this is outrageous! who can afford this!? Is anyone available to see if I can keep my current TV/internet plans but at a cheaper rate? I do not think it is fair you guys offer the best rates to new customers all the time and then as

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XfinityRichard

Official Employee

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3K Messages

5 months ago

Hi there, @user_7nyxep ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your billing concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_aqraxs

Visitor

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1 Message

7 hours ago

I need a price for just internet been a customer since 1999

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XfinityVianney

Official Employee

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2.5K Messages

user_aqraxs,

I'll be glad to help :) I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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7 hours ago

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Billing

user_7nyxep

Can't afford bill anymore

XfinityRichard

user_aqraxs

XfinityVianney

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