1 Message
Can't Add Payment Because I'm Not Primary User Even Though I Am
I am the only user on my account. However, it says I am a member, not the primary user. I need to pay my bill and add a payment method, but it will not let me.
1 Message
I am the only user on my account. However, it says I am a member, not the primary user. I need to pay my bill and add a payment method, but it will not let me.
XfinityJohnG
Official Employee
•
1.2K Messages
6 days ago
Thank you for reaching out to us here @user_cs3gbm. I would be happy to check on that issue from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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