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user_ibq27t
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2 Messages

Saturday, December 30th, 2023 10:30 PM

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Can't add bank information

Hi, I'm a new customer, and it looks like I must've mistyped something when I originally set up my bank info for autopay. Now when I try to correct this, I'm told that I'm blocked from using the bank instrument. What do I need to do in order to re enable this option?

Question

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Updated 

1 year ago

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XfinityShawn

Official Employee

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1.4K Messages

1 year ago

@user_ibq27t Can you try using this link https://www.xfinity.com/support/articles/setting-up-auto-payments to see if this helps? Have you tried doing this online or from our Xfinity app? 

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user_ibq27t

2 Messages

Hi Shawn!

Thanks for the prompt response! I've tried to do this both on the website and via the Xfinity app. I follow the process outlined in the support article you provided, and after I enter all of the required information and click to add the app I receive the error, "Customer blocked from using bank instrument".

I do have a credit card added in the meantime so I'm able to pay my bill, but I'd much rather use my bank account for this.

1 year ago

0

XfinityShawn

Official Employee

 • 

1.4K Messages

1 year ago

@user_ibq27t We can take a closer look on our end into your account. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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