Can’t activate Hulu and Disney.

What email was sent to set subscription up? I’m not seeing it.  When I go to the xfinity.com/subscription it does not let me activate the Hulu and Disney. It just gives me the option to add more services.

The email activations should have been sent to whatever email you have set up as the primary on file for your account. 

I do not see the email in the mailbox with the email it just breaks down the plan.

You should have received it shortly after ordering the plan. Send us a direct message with your full name and service address. We can look at the account. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I've been having this same issue for three weeks.  I never received an activation email and there is nothing to click to activate hulu or Disney+ when I go to xfinity.com/your subscriptions.  Today Xfinity resubmitted my plan and I still got no activation email.  I've spent hours on the phone and no one seems to care about this problem.