Visitor
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3 Messages
Can't Access My Statement
I only have a PC and I can't access my statement. Why has this part of the website been slow for years while the rest of it works fine? If I want to upgrade my service, that's snappy and I can be done in 5 minutes, but I've been trying to see my bill for an hour now, can't get the website to load, can't get through to a person. It's like you only care when my money is in my hand, and otherwise you want me to try a different device so I become someone else's problem
XfinityThomasA
Official Employee
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3.6K Messages
1 day ago
In the meantime, as a quick reminder, you can view your billing statement history by visiting:
customer.xfinity.com/billing/services/statement/history and logging into your account.
I’m also including a helpful resource with more details on how to access your billing history:
https://www.xfinity.com/support/articles/view-xfinity-billing-history
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dbptwg
Visitor
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3 Messages
1 day ago
@XfinityThomasA Hi Thomas, here's what I've done:
1) New browser
2) No addons
3) cleared cache
4) reboot
5) change plans
6) move to a new home
7) aged 10 years
8) complained online
9) [Edited: "Inflammatory"]
10) called in and complained
11) A representative "updated my account to allow access to that" <--- This worked!!!!
As soon as the representative removed the limiter on my account that's meant to make support and billing difficult, the whole site is working flawlessly. My bill loaded immedaitely. I asked the representative what they did, and they confirmed the website speeding up and my access to the bill was a result of the setting change they made. They confirmed that you purposely slow down the website for some customers so they can't easily access support or see their bill until they call in and ask for it to be fixed.
I've suspected this for over a decade, it's very very nice to have the gaslighting stop. I cancelled my service after 16 years today.
(edited)
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