Can't access current statement

I have spent the past hour trying to access our current statement. The website has no problem telling me the amount that I will be paying with autopay, but when I try to view the actual statement details, the website tells me that it can't access my account. I have tried getting assistance from the absolutely useless xfinity assistant, but eventually I end up at the same result:

We are having some trouble connecting to My Account

I just want to see the actual statement showing exactly what I am paying for. Why is this so hard?

Responses

XfinityAngie

Official Employee

•

1.4K Messages

4 months ago

user_8twmgx, Thank you for reaching out to Xfinity Support. I would want to see my bill as well.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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user_4rxcxh

1 Message

2 months ago

I have the same issue with trying to access my statement. This is the message I keep seeing is the following:

We are having some trouble connecting to My Account

This is highly frustrating. I have no issues accessing other company websites. But with xfinity.com, it's ALWAYS an issue. It's almost as if xfinity is trying to prevent the transparency of showing you what you are actually paying for.

I'm tired of this. Xfinity, as a $100 billion revenue company, should be able to EASILY fix their website and become truly transparent. All they have to do is look at what everyone else is doing and bam. Voila!

Xfinity, try to be better.

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XfinityJamesC

Official Employee

•

1.7K Messages

Greetings, @user_4rxcxh! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're also having issues accessing your account, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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2 months ago

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Billing

user_8twmgx

Can't access current statement

We are having some trouble connecting to My Account

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XfinityAngie

user_4rxcxh

We are having some trouble connecting to My Account

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