Visitor
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3 Messages
Can't Access Billing: Restricted Section
When I try to access my bill for the month I get a message saying that the page is restricted and a link back to my account. Here's what I've tried:
- Accessing the billing page through the website
- Accessing the billing page through the app
- Restarting my modem (someone said that might fix the issue on here)
- Checking my account for linked accounts that might be causing this (there appears to be two accounts, but when I try to edit the linked accounts I run into the same issue as billing)
XfinityDena
Official Employee
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3.2K Messages
2 years ago
Have you tried to search for a primary username? It sounds like you may be logging into a secondary username or a username without the correct permissions. This happened to me when I moved and accidentally set up a new username that became the primary username at my new home. You visit the link: xfinity.com/username to locate your username. Once you have your username, you can go to xfinity.com/password to update your password if needed.
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