Can't access bill payment states: restricted section

@XfinityGabriel​ I did what you suggested but did not generate a private message

I am very sorry about that.

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@Twoinch​ Did you even try the link I posted?

Yes,multiple times now and in the past. Long story short I always hit a point that says there is a communication error. That they have been notified and looking into it. This is multiple times in multiple years.

@Twoinch​ ☹  Wow, I don't blame you for being fed up.  I'm sorry that that didn't work for you.

Was your account from your former home [so sorry you had to live through that but very glad you did!] linked to your current account?

When I try to link my wife through the link I get:

Sorry

@Twoinch Thank you for the screenshot. You will need to contact our Customer Security Assurance (CSA) team at 1-800-XFINITY. We have also created a ticket for our awesome offline team to get this taken care of. Thank you for your patience while we work toward a resolution. 

Thanks for reaching back out! Have you attempted to log in using the primary username? 

You folks weren't able to activate on either my wife's or mine log in. After hours texting trying different things they suggested that I call the security privacy people which I did multiple over the years getting nowhere...got to the point at which they were investigating the problem and never got back to me. How many hours should I invest in this? I'm above twelve hours at least. Just trying to make it so I can pay my bill easily on line. Communication errors blocking me, restricted areas, me listed primary with out the abilities of a primary, says that I can't get into the restricted billing area because I'm a secondary user, my wife is the account holder but I can't link her to the "new" account and she is linked to the old account but the account is deactivated and no one can made my log in is the account holder or actually make me the primary user...this time or after hours on the phone with different departments including the security privacy(I think I phrased the department correctly). So I get paper bills and mail in my checks. Sometimes I wonder if I didn't actually didn't pay my bill I'd get their attention. Maybe I should go back to Direct TV and the satellite. Absolutely frustrated. You'd think that after all this time someone, without me lively in contact by phone or text, could look into this and fix this without anymore action by me...the customer.

@XfinityMichelle​ I guess that's the security assurance department

@Twoinch​ 

What do I do if the bill doesn't show up in the mail?

You come back here and let us know.

You didn't answer my question, though.  Was your old account linked with the account you have now?

The old account was linked to both mine and tam's. Only mine has been successfully, with limitations and concerns, linked to the new account. At the Chico office I requested Tam be the primary as she was on the old account but also that came of that was Tam was made the account holder but she wasn't linked to the new account.

but all that came of...

I understand where you are coming from and your concerns. We have created a request to have this reviewed by our advanced repair teams. You also have the option as we have suggested of reaching out directly through the number that I provided you (1-888-565-4329) to our CSA teams. We will continue to follow up with you. As far as receiving the bill in the mail as long as your preference is to receive a paper statement you should receive one in the mail. We are working with you to reach a resolution as far as getting the primary login updated and resolved. The error you are running into is easily resolved and address by our security assurance teams as there is an issue with the primary log in on the account. Since you are not able to access the primary log in to make the necessary changes to the account the best possible contact to reach out to is our security assurance teams as they are the team that is able to resolve this with you. Due to the nature of their work (account security, fraud, internet/email security) they do need to be contacted directly by you. This is for your security that this type of process is in place as we want to make sure that your account, information and accessible logins are secure. I truly understand how frustrating this has been for you. Truly I do, this is why we have put in the requests that we have for you and have continued to be available and set up to reach back out to you to ensure that we reach a resolution for you. We do want to get you where you can pay your bill online. We will continue to follow up as we get any updates from this side of things.