Cannot update billing info

I am extremely frustrated and at my limit.

For the love of all that is holy I AM JUST TRYING TO UPDATE MY BILLING. But I am in an endless cycle of waiting as I am attempting to either update my debit card and even my back account info. Every time I enter my info and then select update, it is just constantly loading. It is not an internet connection issue as every other device, website and task is being completed and connecting just fine.

Extremely annoying/frustrating and I do not know where to go from here.

Responses

Oldest First

Selected Oldest First

XfinityAldrik

Official Employee

•

2.5K Messages

6 days ago

Thanks for reaching out @danieldnv! I can understand how frustrating this is, especially since you’re just trying to update something basic and everything else on your connection is working fine.

For troubleshooting purposes we will want to clear cache and cookies on your device’s browser and retry. Please:

Clear the cache and cookies on your device’s web browser
Close all your browser’s windows.
Load our website: https://www.xfinity.com/ in a new browser session.
Scroll to the bottom of the page and click on “Cookie Preferences”.
Select “Decline All”.
Select "Save Changes” (If the window doesn’t automatically go away).
Click on “Cookie Preferences” again.
Select “Accept All”.
Select "Save Changes” (If the window doesn’t automatically go away).
Then attempt to sign in to the app or our website and update the payment method.

For reference, here’s the official guide on managing payment methods with Xfinity:
https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments

(edited)

0

Billing

danieldnv

Cannot update billing info

XfinityAldrik

New to the Community?