Visitor
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2 Messages
Cannot TURN off Autopay
Hi, I’m an existing Xfinity customer.
I had my previous NOW internet plan with Xfinity too, and I had setup autopay on that account. I no longer needed that plan, because I purchased another Comcast xfinity plan. I couldn’t turn off autopay on my previous account, when I tried turning off autopay it said “Something unexpected happened. Please try again” each time. I was charged again for this service
EG
Expert
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121.7K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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3K Messages
2 hours ago
Thank you for letting us know, @user_o8g9k9! To clarify, are you being billed for both, then, at this time? Meaning both for a regular residential service(s) plan and a NOW service(s) account?
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