Cannot TURN off Autopay

Yes that is correct.

Previously I was on the NOW Internet Plan. Then, I had to move to a different address and hence I had turned off autopay on my previous address’s account, and I bought a new NOW Internet plan for my new address. Though I had bought a new NOW Internet plan for my new address, I had issues activating the newly equipment at my new address. While troubleshooting the issue, I was asked by the chat assistant to turn autopay back ON, to diagnose further. With the issue taking longer to troubleshoot, I had switched to Comcast Xfinity postpaid plan since it provides better help and support.

So yes, I am being billed for 2 plans currently- my previous NOW intenret plan (no longer needed, but autopay was left ON) and my current comcast Xfinity postpaid plan.

Thank you for providing further detail, @user_o8g9k9. Something like this will take a closer look, and possibly an escalation or ticket of some kind. Could you please send our team a direct message to continue?

How to send us a direct message:  

1. Click "Sign In" if necessary.  
2. Click the "Direct Messaging" icon.  
3. Click the "Start new conversation" (pencil and paper) icon.  
4. In the "To:" line, type "Xfinity Support".  
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line.  
7. Type your message in the text area near the bottom of the window.  
8. Press Enter to send it.  

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!