2 Messages
Cannot transfer service to new aparment due to old tenant not paying his bills
Old tenant racked up more than $1000 in dues and therefor the address is blocked. I do not know who this tenant and have no relation to them. I chatted with agents on the chat system for over an hour and they were not helpful. I went in store and they put in a ticket for me. I worry that the ticket won't be looked at quickly enough so I am posting it here to see if I can get expedited help or contact with upper management that can unblock my new address as soon as possible.
EG
Expert
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107.7K Messages
1 month ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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1.7K Messages
1 month ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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