1 Message
Cannot remove unlimited data!!
I have spent the past hour or more fighting with all of your non-existent support options and cannot find a way to remove unlimited data from my account. It appears that, as a company, you want to make it impossible for people to remove additional charges like this. On the forums, support agents seem to refer people to send a direct message, but there is no option to do that. Can you please help me to remove this unnecessary charge?
EG
Expert
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109K Messages
24 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVianney
Official Employee
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2K Messages
24 days ago
Thank you for reaching out. I'll be glad to help make any adjustments you need. After you create your first post, you should see the option to send us a message. We ask that you first make a post, and we'll direct you to send the message when we're ready. Please send me a direct message with your full name and service address to get started. I'll be glad to help.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
(edited)
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