Visitor
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1 Message
Cannot reach billing specialist
I am trying to reach a billing specialist, but the Xfinity Assistant continues to be stuck and will not connect me.
Service was canceled a day before the service was set to renew and I have an email confirmation, but an amount due is still on the account and I need to speak with someone to resolve the issue.
XfinityRichard
Official Employee
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3.2K Messages
17 hours ago
Hi there, @JJPdakota ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the inconvenience, I'll be more than happy to look into your billing concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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