Visitor
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2 Messages
Cannot pay my bill
After several failed attempts to pay over the phone, due to the automated person failing to “hear” my card number completely, I was then told that I’m no longer able to pay by phone. Well, because I’m a secondary user on the account, I’m blocked from paying online. So, I’m basically being prevented to pay my cable bill because of the security lock. Please undo this. I’ve already lost my internet service because I wasn’t able to pay today. I’m so mad!
XfinitySeth
Official Employee
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1.1K Messages
8 hours ago
Hey there user_59n2v5, and thanks for stopping by our community for help! We never want you to be without a way to pay your bill, but you are correct in that as a secondary user, your account permissions are limited. If unable to access the account online, you do always have the option to pay via a payment kiosk at one of our Xfinity retail locations. Are you able to work with the account holder to have them sign into their primary profile on the account?
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