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user_9cb0b4
20th Anniversary celebration
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Visitor

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1 Message

Monday, April 6th, 2026 1:08 PM

Cannot pay bill

This is the second month in a row ive went without service for days. Im not able to make a payment by app, website or over the phone. This app needs fixed

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Updated 

3 hours ago

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XfinityEricB

Official Employee

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3.2K Messages

3 hours ago

 

user_9cb0b4 Thanks for reaching out about having trouble paying your billing through the app. We would be happy to look into what is causing the problem, and get it fixed for you as quickly as we can. What is the problem you run into when trying to pay online either through the app or our website we need to assist with?

 

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