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Steveerna
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Saturday, July 4th, 2026 7:45 PM

Cannot pay bill online, In Store Or at kiosk???? What to do?

Tried a dozen plus times to pay online..on the app..on the tv, NO LUCK! Then went to the store, sorry can't do it here..There is a glitch, drive 10 miles to the kiosk, that will take your payment by card, NOPE That didn't work..This is so FRUSTRATING!! Been a customer for 17 years and I am unable to pay a bill? And getting zero help! 

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21 days ago

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XfinityDuron

Official Employee

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911 Messages

21 days ago

I understand the importance of having your bill paid and on time. Sometimes there are outages that typically does not last longer than 24 hours. You also can try making a payment on your Xfinity app or even by calling. Another way to completely avoid this ever happening again, is by simply signing up for auto-pay. @Steveerna

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Steveerna

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Thanks for the response, but it won't even let me get that far. It always says find an Xfinity Store...

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21 days ago

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XfinityDuron

Official Employee

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911 Messages

I will say give it 24 hours. If it is urgent try calling {800} - Comcast for assistance with your account. If that does not work we will need to dig deeper into your account. 

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21 days ago

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