Cannot make a payment online or over the phone

user_5ogub8, 

Thank you for reaching out and creating a new post. I understand you are running into issues making a payment online or over the automated system. To find all your payment options for your Xfinity account, you can visit this link https://www.xfinity.com/support/articles/pay-your-bill-echat.

Here you'll find other ways to pay, such as the following: 

- Say “Pay my bill” into your Xfinity Voice Remote to open your account and pay on Xfinity X1.
- Call us at 1-800-xfinity and follow the automated prompts to pay using an American Express, Discover, Mastercard or Visa credit or debit card or an ACH transfer from a valid savings or checking account with a U.S. bank.
- Mail us a check drawn on a valid U.S. bank account or a cashier’s check issued by a valid U.S. bank.
  * Please use the insert included in your Xfinity bill. Never mail cash.
- Visit an Xfinity Retail Store to pay using one of our Xfinity Self-Service Kiosks, which accept the payment methods listed above, plus cash and traveler’s checks.
- Visit a Western Union Quick Collect location to pay by money order.


Here on the Forums, we aren't able to collect your payment information for security purposes. If these may not work for you, you can also elect to speak with an agent directly when you call in.