Cannot make a payment online or over the phone

Hi,

I have been trying to pay the bill and each time I try online it says i can't make a payment because I need to be verified but as far as I can tell, I am.

Also having issues with paying over the phone. It either declines every card I try or says that I have reached the daily limit of trying to pay.

The bill is due tomorrow and I am super frustrated.

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XfinityVianney

Official Employee

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2.7K Messages

2 months ago

user_5ogub8,

Thank you for reaching out and creating a new post. I understand you are running into issues making a payment online or over the automated system. To find all your payment options for your Xfinity account, you can visit this link https://www.xfinity.com/support/articles/pay-your-bill-echat.

Here you'll find other ways to pay, such as the following:

- Say “Pay my bill” into your Xfinity Voice Remote to open your account and pay on Xfinity X1.
- Call us at 1-800-xfinity and follow the automated prompts to pay using an American Express, Discover, Mastercard or Visa credit or debit card or an ACH transfer from a valid savings or checking account with a U.S. bank.
- Mail us a check drawn on a valid U.S. bank account or a cashier’s check issued by a valid U.S. bank.
* Please use the insert included in your Xfinity bill. Never mail cash.
- Visit an Xfinity Retail Store to pay using one of our Xfinity Self-Service Kiosks, which accept the payment methods listed above, plus cash and traveler’s checks.
- Visit a Western Union Quick Collect location to pay by money order.

Here on the Forums, we aren't able to collect your payment information for security purposes. If these may not work for you, you can also elect to speak with an agent directly when you call in.

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user_5i09l2

Visitor

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1 Message

Here we are in July and I'm having the same problem as above. I have always paid by phone but my payment is now due in 2 days and it won't let me pay at all by phone and I cannot make a payment either online. I tried two other times this week to make a payment and ran into problems and the voice assistant just cuts off the call. I cannot go to a comcast store because I cannot leave the house for that amount of time and cannot mail my payment since the last time I sent one, it took over a week. Nice that no one at Comcast sent out emails to let customers know that they could not pay by phone any longer while the system was actually working.

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8 hours ago

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XfinityDuron

Official Employee

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855 Messages

I completely understand your concern @user_5i09l2, Issues like this are typically fixed very soon. You can also try using your Xfinity app as another way of making a payment as well. I will follow up with you tomorrow to see if the issue still remains. Do not let this bother you, I will be sure that you are not penalized in any way. In the future you can always set up for autopay which would eliminate having to reach out for payment if that is something you are comfortable with.

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