Cannot get any help with updating my autopay account now it is past due and probably getting fees tacked on

I have been trying over the past few weeks to update my credit card information for my autopay or even make a one-time payment. Either get a fail to load or ERROR Sorry, this isn’t working right now Please return to My Account Overview while we resolve the issue. Now today that my autopay was supposed to happen I am for sure going to get a past due fee. Chat or phone can't make a payment and I am forced to go down to the store today, which what happens if they can't make the payment or changes? Quite frustrating.

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XfinityThomasA

Official Employee

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2.3K Messages

4 months ago

Hello, Jespochav1! Thank you for your feedback and joining the Xfinity Forums community. Did you know you can pay your bill using Comcast's automated phone system? It's quick and easy and can save you a trip to the store. What web browser are you using when trying to make a payment? Have you tried clearing the cache and cookies on your device?

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Jespochav1

Regular Visitor

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9 Messages

Hello. So this is the situation unfortunately. My autopay was cancelled for what they say was an error with my payment. I have a feeling I forgot to update my debit card information with the new one I just got, not sure. I eventually was able to get to a person on the phone and they said they could not accept any payments because my payment account is now locked for 6 months (crazy). So now I have to get cash out of my account, find a certain comcast that has the express pay machines and I can only pay with cash. I can't even mail in a payment. I get the security but I have been a comcast customer for so many years and had my autopay on forever with no issues.

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4 months ago

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XfinityThomasA

Official Employee

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2.3K Messages

Jespochav1 I've forgotten to update my payment info before too. Have you tried these steps for payment through the automated phone system?
Call 1-800-XFINITY (1-800-934-6489).
Select prompt #2 for Billing and Payments.
Follow prompts to pay your bill.

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4 months ago

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Jespochav1

Cannot get any help with updating my autopay account now it is past due and probably getting fees tacked on

XfinityThomasA

Jespochav1

XfinityThomasA

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