Cannot cuurently use edge to pay bill online

Never had an issue with this before. Running Edge on Windows 10, suddenly (afteryears of doing so) can no longer pay my bill using MS edge.

Obviously an Xfinity issue. What gives Comcast??????

(BTW, I'm a web developer. Already tried the usual delete cookies ets. measures) This is clearly an issue with Comcast's pages not being compliant with up to date browsers. I'm just wondering when this will be fixed. I was able to pay the bill using Firefox. )

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XfinityDena

Official Employee

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2.7K Messages

2 months ago

@RiversideRepeat Are you able to try incognito https://www.xfinity.com/support/articles/private-browsing and do not check to keep you logged in on the website? I have had success with other customers doing these steps.

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RiversideRepeat

Frequent Visitor

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27 Messages

If you're asking if I can access the above page in private mode, sure I can. And I never check "keep me logged in" since that never works anyhow so it's basically useless. In any event, as I stated, I've already paid the bill for this month so I won't be testing this until next month.

Regardless, no customer should have to jump through hoops to pay their bill so this should be fixed considering I can't even seem to find a way to pay it by phone anymore either.

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2 months ago

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XfinityDena

Official Employee

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2.7K Messages

Thank you for that update. Will you reach out if you have the same issue next month @RiversideRepeat

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2 months ago

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RiversideRepeat

Cannot cuurently use edge to pay bill online

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