Cannot cancel service

I have been trying to cancel service for a week to no avail using the app, assistant, website and via call. Additionally I was also billed for an extra month along with late fee charges before my cancellation.

I also had a $57.00 credit from my July 11th bill which seems to have completely disappeared. I would like to cancel my internet service effective immediately and dispute these charges.

Responses

XfinityRaul

Official Employee

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1.6K Messages

3 months ago

Hello, @user_258o3t I'm sorry to hear you're looking to cancel your services with us. We would hate to lose you as a customer. Is there a particular reason as to why you're looking to disconnect your services? Is there anything I can do to help change your mind?

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U

user_258o3t

4 Messages

3 months ago

I have moved away from the country and cannot use Xfinity anymore.

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XfinityRaul

Official Employee

•

1.6K Messages

@user_258o3t Thank you for sharing the reason why you need to cancel the account. Don't worry, you're definitely in the right place to getting this taken cared of. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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3 months ago

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Billing

user_258o3t

Cannot cancel service

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