Cannot add payment method

I have tried numerous times to add automatic payments to my account, and this is the second time I am getting penalized for being "late", yet I am not permitted to add a payment method?? I have never NOT been able to pay.

Responses

CCBrandon1

Problem Solver

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770 Messages

3 years ago

Hey @user_63af9b. I am sorry to read you are having trouble making a payment. I know how important it is to ensure your payments are made, and we have a number of different options when it comes to making payments.

Call us at 1-800-xfinity and follow the automated prompts.
Mail us a check using the insert included in your Xfinity bill.
Visit an Xfinity Store to pay in person or use one of our Xfinity Self-Service Kiosks.
- Xfinity Self-Service Kiosks are located inside all Xfinity Stores. Check our Find an Xfinity Store locator first to find your closest store, the hours of operation and if it’s currently open.
Visit a Western Union Quick Collect location.

If your account is active, you can confirm your payment has gone through successfully by opting to receive a payment confirmation alert in My Account, regardless of which payment option you used.

You may also visit One Time Payment (https://comca.st/3u2kqfV) for our payment terms of service.

What does the message say when you try to add a payment method?

0

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user_63af9b

Visitor

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5 Messages

3 years ago

"You've exceeded the number of attempts to add a new payment instrument. We are unable to process your request at this time."

I am doing this directly from my account with plenty of money on it. This happens when I try to add a Credit Card as well.

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XfinityJaxie

Official Employee

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292 Messages

Thank you for letting us know! We do appreciate it! Are you doing this from the app or website?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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user_63af9b

Visitor

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5 Messages

I am doing this on the website. I also called and was told to call another number (i thin this was the bank xfinity uses). The man told me he updated and I should be able to add my account now, but it still says i cannot do this. So now i have tried paying through the phone in 2 different ways, through the computer, and through my phone.

3 years ago

0

XfinityJaxie

Official Employee

•

292 Messages

Okay, thank you so much for letting us know. When you have tried from the computer, are you using the same browser each time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

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user_63af9b

Visitor

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5 Messages

yes i am using edge each time

3 years ago

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CCOtto

Problem Solver

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497 Messages

Are you able to try a different browser or clear cache and cookies and try it again?

I no longer work for Comcast.

3 years ago

0

Billing

user_63af9b

Cannot add payment method

CCBrandon1

user_63af9b

XfinityJaxie

user_63af9b

XfinityJaxie

user_63af9b

CCOtto

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