Visitor
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1 Message
Cannot add new bank account
I am trying to add a new bank account for automatic payments, but Plaid declines my account and does not specify a reason. I have tried this both via the website and the Xfinity app, but I get the same result from both platforms. How can I manually add a bank account that is not accepted by Plaid?
XfinitySeth
Official Employee
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609 Messages
7 hours ago
Good evening jma121 🙌 I appreciate you taking the time to be in our community tonight, and you're in the best place for help! I know how important it is to have your preferred payment method setup for the account. By chance have you attempted already to speak with our billing support team directly over the phone to see if they could add it for you?
We're not able to handle payment information over our written platforms, but our billing team should be able to add any new account to your autopay with ease 👍 They can be reached at (888) 936-4968 after requesting billing support from our automated assistant. Please let us know if you're able to try that and if you have success with it!
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