Cannot add new bank account

Thank you for the response! I did end up being able to add my bank account, although in a sort of roundabout method. I called (800) 934-6489 since this was for residential service, and was still unsuccessful in adding my account via the automated system or through speaking to an agent. When I tried to enter my account number through the automated system, it froze and did not respond after I entered my account number. When I spoke to an agent, they suggested that I remove all of my existing payment methods, which I did, but they had an issue on their end and were unable to send me a link to add an account without altering my service, which I did not want. 

However, after removing my existing accounts, I was able to add an account through the Xfinity app through Billing -> Set up automatic payments, that did NOT require verification by Plaid. I had issues opening this on the app at first, where it gave me an error saying it was unavailable and to check back later. After deleting the cache and storage for the Xfinity app through my phone settings, I was able to access the page and add my new bank account and set up autopay. Hope this helps someone else!

Okay that's awesome I appreciate you sharing your experience and glad you were able to get that setup successfully! Getting through the Xfinity app probably had more to with you clearing your cache from the app than anything else, but it's a good tip to remember if anything in there is ever giving you fits in the future 👍 Please let us know if you have any additional questions!