Visitor

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5 Messages

Monday, August 3rd, 2026 8:04 PM

Cannot access last bill for the account closed last week

Last week, I went to a store to stop the Internet service and return my equipment. The guy there did not ask any questions and just told me that everything is done. Then I've got an SMS and email with a link to access my last bill, but the link actually does not work. When I click it, the Xfinity website asks me to log in, then immediately redirects to my previous account for an address that does not even exist any more. Clicking "Switch account" simply redirects to the billing page for the same previous account.

How can I access my last bill for the account that was closed just recently?

P.S. Apparently, Xfinity has completely abandoned the online web support, as there is only a stupid AI bot telling me to call a phone number. Calling that number and going through another stupid AI bot led me to a "40 minutes wait time" for a human representative. Completely unusable "service"...

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Official Employee

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931 Messages

18 hours ago

Hello there, I hope you are having an amazing day, is there anything I can do to help with your account concerns @user_4ymrdk?

Visitor

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5 Messages

11 hours ago

So far, the only result of 6 hours in "Direct Messaging" with 3 different representatives is that now I cannot log in into any of my accounts, with the system reporting that my ID is incorrect, and nobody can do anything, just promising to work on the ticket within 72 hours. Nice job...

Official Employee

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1.4K Messages

Hello user_4ymrdk 👋 As mentioned in our private messages, your account options right now are limited because it is disconnected, but we currently have an escalation in place to acquire the billing information requested, and we'll be sure to reach out once we have news to share. Please look forward to our next update 👍

 

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