rubymn23's profile

New Poster

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1 Message

Fri, Nov 27, 2020 7:00 AM

Cannot access account to pay bill

I've signed up for services back in October and I've yet to be able to access my account online or recieve a bill in the mail.  I've tried to chat, I've tried to call and everyone just tells me someone will get back to me in 24 hours.  


I went through the forums and can see there are subjects on this but everytime I try to open one it just takes me back to the home page.  i'm all for something free but I'm assuming I'm not some lucky customer who is intentionally being provided free service.  Any thoughts.  Are there any actual xfinity employees?  to be honest I've never heard ones voice....I said i called but I can never get past the computer.  

 

 

Responses

Official Employee

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6.7K Messages

7 m ago

Hello rubymn23. Welcome to the Xfinity Forums and thank you for posting. I can assist with reviewing your address for services and research your account. To get started, please send me a private message and include your full name and service address so I can assist you.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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