Visitor
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1 Message
canncelled internet service 3 weeks ago and yet was charged the full amount
I called the disconect number to request account cancelation and service disconnection immediately on 6/14/2026. The agent provided a disconnect confirmation number and the final billing amount of $23.34. However, I was charged a full amount of $70 for June. I logged into the account today and it seems that there is no active service but a new monthly bill just generated for July. I'd like to know how to end all this and get a partial refund for June.
XfinityDuron
Official Employee
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854 Messages
3 hours ago
Hello @user_nl340w, I do understand that this could be an inconvenience, and I'll be more than happy to help you with this concern. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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