Visitor
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1 Message
Cancelling
Two weeks ago I had a long phone conversation with customer service about canceling our service and today I was still charged. Your practices are unethical. I was told my account would be closed and the previous charge would be refunded.
EG
Expert
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110.9K Messages
2 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJosephA
Official Employee
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1.8K Messages
2 days ago
Hello, @user_cx63ep we can double-check the account to make sure a cancellation order was entered. When you have a moment please send us a direct message, so we can help and follow up. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
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