Cancelling Wrong Apartment AGAIN
We live in an apartment complex. We, for some reason, since the day we moved in, have not had the apartment number on our service account, and this has caused MAJOR issues. This is the FOURTH time they have cancelled our service with NO contact prior to the email notice from us or them. Yes, someone just moved out yesterday - IN A DIFFERENT BUILDING. But sure enough, "customer at X address, you'll be cancelled tomorrow per your request!" when we didn't request ANYTHING. We have been round and round on the phone and in person, with no resolution to this. Can we PLEASE get something done to change our service address so this doesn't happen again? This is getting really ridiculous.