1 Message

Sun, Apr 18, 2021 1:43 AM

Cancelling Wrong Apartment AGAIN

We live in an apartment complex. We, for some reason, since the day we moved in, have not had the apartment number on our service account, and this has caused MAJOR issues. This is the FOURTH time they have cancelled our service with NO contact prior to the email notice from us or them. Yes, someone just moved out yesterday - IN A DIFFERENT BUILDING. But sure enough, "customer at X address, you'll be cancelled tomorrow per your request!" when we didn't request ANYTHING. We have been round and round on the phone and in person, with no resolution to this. Can we PLEASE get something done to change our service address so this doesn't happen again? This is getting really ridiculous.



Official Employee


105 Messages

20 d ago

Hello, user_310881. Thank you for coming here to our forums regarding the disconnect orders you're receiving for other accounts. We want to ensure your address is corrected to help prevent future occurrences where your address is associated with disconnect orders. I can only imagine how frustrating it would be to have to keep ensuring my services do not get cut off. We can look into getting your unit number added to your service address to help prevent this going forward. Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.   

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