Cancelling subscription but still getting billed. I want a refund.

Hello,

I’ve cancelled my subscription, returned the “box” at my local Xfinity but I was billed on the 14 of this month, (04/14/2026). I just want a refund.

Responses

Oldest First

Selected Oldest First

XfinityNatalie

Official Employee

•

716 Messages

3 hours ago

Hey there, Ana307! We appreciate you bringing your billing concern to our attention regarding your recent subscription cancellation. I completely understand how important it is not to be charged after removing your unwanted subscription. Rest assured, you have reached the right team to assist you!
If your original statement was already generated due to the billing cycle, you may receive the next upcoming bill afterward reflecting the prorated refund adjustment based on your cancellation date. How long ago did you cancel your subscription?

0

A

Ana307

Visitor

•

2 Messages

3 hours ago

Hello!

I cancelled my subscription last month around the 12? And I went in store to return my product on the 27 of last month. I do have the receipt and details of the money being taken out of my account. Am I going to receive my refund?

1

0

XfinityNatalie

Official Employee

•

716 Messages

Ana307, We can certainly take a further look into this for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 hours ago

0

Billing

Ana307

Cancelling subscription but still getting billed. I want a refund.

XfinityNatalie

Ana307

XfinityNatalie

New to the Community?