Cancelling service

I have tried to cancel my Internet service, but I can’t seem to get a hold of anybody to cancel. Just sit in circle after circle after circle. So I have decided to break my modem into 1000 pieces. I would not pay for service any longer. I have downloaded all the chats that I have done and I will be seeking legal action against Xfinity. If anybody would like to hop on, please let me know.

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XfinityEricB

Official Employee

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2.8K Messages

6 hours ago

user_lefiax Thanks for reaching out to us here on Forums with your request to cancel service. You have come to the right place to make sure this gets completed for you, and we are happy to assist. I aplogize you have had trouble getting this done on other platforms, but we can definately get this completed!

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_lefiax

Cancelling service

XfinityEricB

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